biji 999 Privacy Policy

Introduction and Scope of Application

biji 999 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the biji 999 website, mobile application, and all related services. When you register, log in, or use any service on our platform, you are considered to have accepted the terms of this policy.

This policy applies to any information collected through — the biji 999 website (https://biji999.cam), Android and iOS mobile apps, live chat support, and email communications. To fully understand the terms of the platform's services, you are advised to read our Terms and Conditions, which contain detailed guidance on membership, deposits, bonuses, and betting.

We reserve the right to change or update this privacy policy at any time. When changes are made, a notice will be published on the website and the date of the latest update will be shown at the top of the policy. It is your responsibility to review this policy regularly.

What Information We Collect

biji 999 collects two types of information from its members — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

The following information is collected from you during registration and account management:

• Full name, date of birth, and national ID details (for age verification and identity confirmation)
• Mobile number and email address (for login, OTP verification, and communication)
• Payment method details — bKash, Nagad, Rocket, or bank account information
• Password (stored in encrypted form, never readable in plain text)
• Messages and information you send when contacting our support team

2.2 Information Collected Automatically

When you use biji 999, certain technical information is collected automatically. This includes:

• Device type, operating system, and browser version
• IP address, access time, and session duration
• Browsing history on the platform — which pages were visited and how much time was spent on which games
• Information from cookies and similar tracking technologies
• Betting activity — bet amounts, outcomes, and transaction history

2.3 Information Received from Third Parties

When required for identity verification or fraud prevention, your identity-related information may sometimes be verified through trusted third-party sources. No additional personal information is collected or stored during this process.

Purpose of Using Your Information

biji 999 uses your information for specific, legitimate purposes. We never use your personal information for unnecessary purposes or sell it commercially to third parties. The main purposes for using your information are described below:

3.1 Account Management and Security

• To create and manage your account and to keep the login process secure
• To confirm age verification — all biji 999 services are for users aged 21 and above
• To detect and prevent unauthorized access, identity fraud, and multiple accounts

3.2 Processing Financial Transactions

• To safely complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• To maintain transaction records and assist with dispute resolution
• To carry out verifications required for anti-money laundering compliance

3.3 Service Improvement and Personalized Experience

• To analyze your preferences and usage patterns in order to show relevant games and offers
• To identify and resolve technical issues on the platform
• To conduct analysis for improving the quality of games, payments, and security measures

3.4 Customer Support

Our 24-hour live chat and email support team may view your account and transaction details to resolve your issues. This information is used solely for support purposes.

3.5 Promotional Communications

With your consent, biji 999 may inform you about bonus offers, promotional updates, and new platform features via mobile message or email. You may request to stop receiving such communications at any time.

Information Sharing and Third Parties

biji 999 does not sell your personal information to third parties. However, limited information may be shared with trusted partners in specific situations required for operating the service:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. These organizations follow their own privacy policies.

4.2 Technology Providers

Game software providers — such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe — may receive limited technical information to operate their games. They do not receive your financial or identity-related information.

4.3 Legal Obligations

Information may be disclosed as required to comply with court orders, valid requests from investigating authorities, or anti-money laundering obligations. In such cases, biji 999 will make reasonable efforts to notify you, unless legally restricted from doing so.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant party. You will be given advance notice in such situations.

Data Security Measures

biji 999 uses industry-standard security technologies and practices to keep your information secure.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmission on the website and app is encrypted
• Password hashing and salting — your password is never stored in plain text
• Two-step verification (OTP) — an OTP is sent to your mobile when accessing your account
• Firewall and intrusion detection systems — unauthorized access attempts are monitored and blocked
• Regular security audits and vulnerability assessments

5.2 Organizational Security

• Access to user information is restricted to authorized staff only
• Regular data protection training for staff
• Documented policies and procedures for data processing

However, no complete guarantee of security on the internet exists. You are also responsible for the security of your account — use a strong password, do not share your password with anyone, and notify us immediately if you notice any suspicious activity.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the biji 999 website and app. Cookies are small data files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as keeping your session active, remembering your login status, and managing security tokens. These cookies cannot be disabled because the site does not work properly without them.

6.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and information from previous sessions. They improve your experience on the platform.

6.3 Analytical Cookies

These cookies collect information to analyze and improve how the platform is used. The information collected is generally processed in aggregated and anonymized form. You can control these cookies through your browser settings.

Data Retention Period

biji 999 does not retain your information beyond what is necessary. The retention period for information is determined by the following criteria:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction and identity-related information is retained for a set period as legal and financial records.
• Anti-money laundering: Relevant transaction information is retained under applicable regulations until legal obligations are fulfilled.
• Anonymized data: Information that is not personally identifiable may be retained indefinitely for statistical purposes.

Once the retention period ends, information is securely deleted or anonymized.

Your Rights and Controls

As a member of biji 999, you have certain important rights regarding your personal information:

8.1 Right to Access and Correct Information

You can view and correct the information stored in your profile. If any information is incorrect, notify our support team.

8.2 Right to Delete Information

You may request to close your account and delete your stored information. However, due to legal obligations, some information may need to be retained for a set period.

8.3 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, let us know via live chat or email — we will stop them immediately.

8.4 Right to Data Portability

Upon request, we can provide your account information in a readable format.

To exercise these rights, contact us via 24/7 live chat or email. To learn more about responsible gaming, read our Responsible Gaming page, which contains information on self-exclusion, budget controls, and sources of support.

Protection of Minors

All services on biji 999 are exclusively for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration, and additional identity documents may be requested in cases of doubt. If it comes to our attention that a minor has created an account, that account will be closed immediately and any information collected will be deleted.

If a parent or guardian suspects their child is using this platform in any way, they should notify our support team immediately.

International Data Transfers

biji 999's server infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, the security standards described in this privacy policy will always apply.

For international data transfers, we ensure that the destination infrastructure maintains adequate security standards and fulfills contractual obligations for data protection.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

We take all privacy-related complaints seriously and work to resolve them as quickly as possible. For more general information about our services and policies, you may also visit the Frequently Asked Questions (FAQ) page.

This Privacy Policy is an integral part of biji 999's overall service framework. By continuing to use our platform, you are considered to have accepted this policy.